DELIVERY AND RETURNS
Here’s everything you need to know about our delivery costs and timescales, and how to return goods to us.
All orders over £35 qualify for FREE UK mainland delivery.
Costs for orders of less than £35:
Standard 1st class Royal Mail - £3.00 + £ 2.00 additional items
Express 24 hour service (next working day if ordered before 3pm) - £6.00
All items are dispatched same day on orders up until 3pm
Returns and exchanges
We hope that you are delighted with your purchase from ashortwalk. If for any reason you are not completely satisfied with your purchase, please let us know within 30 days and we will be happy to provide an exchange or refund. All returned items for exchange of refund must be in their original, unused condition.
Please call our team on 01872 575000 prior to returning an item, as there are occasions when we need to arrange the return beforehand. A detailed breakdown of the returns process which best suits you will be given over the phone.
Postage cost refunds
If a product is required to be sent back for repair or to be replaced then we will refund the delivery cost. If the goods are unwanted as opposed to faulty, we are unable to refund the delivery cost for sending it back, however we will refund the initial order in full (including any standard delivery charges) once it has been received by our returns department.
Remember to include your original receipt as proof of purchase.
Cligga Head Industrial Estate