CUSTOMER PROMISE

7 things you can rely on.

Our customer promise is at the heart of everything we do. It's part of the service we offer all our customers and the businesses we work with. If you buy one of our products, we want you to have a great experience, feel good about your contribution to the environment and for your product to last as long as humanly possible. Here’s what you can expect from us.

1. Designed for life

rCUP is a travel mug designed and tested for over 10 years of use. But even after that we’ll always do our best to repair or replace it. It’s our way of preventing products from becoming landfill.

2. Money back if you’re not happy

If you try the rCUP and don’t enjoy it in the first month you can return it and we will give you a refund. Just contact us and we’ll send you a prepaid label to make it really easy to return at no cost to you.

3. Hassle free replacement of parts

We offer free seal replacements for rCUPS. They are easy to remove and replace. Just contact us and we’ll send one out to you on the next working day. Again it is all about keeping your rCUP working for as long as possible. In 10 years it should still be part of your everyday life.

4. Owner benefits

As a valued owner of one of our products, you can sign up to our newsletter and we’ll let you know when we are launching new products and trying out new things. We also arrange events. You can even sign up to be a prototype tester.

5. Always recyclable

All our products will always be 100% recyclable. When it’s time to say goodbye to your rCUP you can recycle it with other plastics. We’ve designed it with recycling in mind.

6. Being sustainable

We strive to do business in a more enlightened and responsible way. We work to help the businesses we work with do the same. We aim to reduce the impact business has on the environment.

7. Listening to you

We love to hear feedback and chat to our customers. If you need to call us, you can. We’re around for calls from 9 am until 5pm from Monday to Friday. Our number is 01872 575000. You can also email us and we’ll come right back to you as soon as we can.

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